The Ironworks Gate Co. of Cleveland Guarantee
When we say we stand behind our work, we mean it in writing. Every gate repair, every motor installation, every weld we lay down in Cleveland comes with our 90-Day Done Right Promise - the Keystone Standard we’ve applied to every single job since 1984. If something isn’t right, we come back and make it right. No paperwork to file, no argument about whose fault it was, no runaround. We fix it. That’s how we’ve stayed in business for over 42 years in Cuyahoga County, and it’s how we plan to be here for another forty.
What’s Covered
- Workmanship on every repair and installation. Our background-checked, uniformed technicians work on your gate the way they’d work on their own mother’s - the 400th job gets the same care as the first.
- Parts and materials we supply. We source quality components for nine leading automation brands - LiftMaster, FAAC, BFT, Linear, Viking, Ghost Controls, DoorKing, Elite, and Mighty Mule - and we stand behind how we install them.
- Site cleanup after every visit. Your driveway shouldn’t look like a job site when we leave. We haul away old parts and sweep up metal shavings, because your home comes first.
- On-time arrival, every time. We will be there when we say. If we’re running behind in Cleveland traffic on I-90 or stuck in a West Side snow squall, you’ll know before you have to wonder.
- Honest, upfront pricing with no surprises. A square deal: we settle the price before a single bolt is turned. What we quote is what you pay, period.
Our Satisfaction Promise
Here’s what happens if you’re not satisfied with our work. You call us at (855) 949-2853 - and a live person answers, 24 hours a day, 7 days a week. You tell us what isn’t right. We schedule a return visit at the earliest time that works for you, usually same-day or next-day in the Cleveland area. Our technician arrives, diagnoses the issue, and fixes it. No charge for the callback. No forms to fill out. No debate about whether the problem is “covered.” The Keystone Standard means we make it right, every time, on every job, with no exceptions.
We’ve had homeowners in Shaker Heights call us back because a hinge was squeaking a week after repair. We’ve had estate gate owners in Gates Mills notice a cosmetic weld they weren’t happy with. We’ve had commercial clients in the Flats question whether a motor was calibrated correctly. In every case, we showed up, we listened, and we fixed it. That’s not a policy we wrote last year - it’s how Dale Morrow built this company in 1984, and it’s how we still operate today.
Licensed & Insured Backing
The 90-Day Done Right Promise is only as solid as the company behind it. We’re licensed and insured, which means there’s real financial backing if something goes wrong - not just a handshake and a hope. For over four decades, Cleveland homeowners have trusted us to work on their property because they know we’re accountable. Our technicians are background-checked and uniformed. Our trucks are marked. Our work is documented. If a gate we installed or repaired causes property damage or injury, our insurance covers it. If a permit is required for your installation in Cleveland Heights or Beachwood, we pull it properly. Licensing and insurance aren’t marketing points for us - they’re the foundation that lets us offer a written guarantee with confidence. Done right, and backed in writing. That’s the Ironworks way.
Standing Offers That Back Our Word
We put our money where our mouth is with offers that only make sense if we deliver:
- $50 off any repair over $250. Because fixing your gate shouldn’t mean choosing between security and your budget.
- Free second opinion on any written estimate. If another Cleveland company quoted you a motor replacement or full gate rebuild, we’ll look at it honestly and tell you what we think.
- $89 seasonal tune-up. Catch problems before they strand you in a January lake-effect snowstorm or a July thunderstorm rolling off Lake Erie.
- 5% senior and veteran discount, always. No expiration, no fine print. It’s permanent because it’s the right thing to do.
Why Cleveland Homeowners Trust a 42-Year Guarantee
We’ve worked on gates in Cleveland long enough to see what happens when companies don’t stand behind their work. A homeowner in Lakewood gets a “lifetime warranty” from a company that goes out of business in three years. A business owner in Ohio City pays for a motor installation that fails in six months, and the installer won’t return calls. We’ve been here since 1984. We’ll be here for another forty. Our guarantee isn’t a piece of paper - it’s our reputation in a town where word travels fast.
The K.E.Y.S. values code guides every technician on every job: Krafted right, Every time, Your home first, Standing behind it. Dale Morrow put those words together after two decades of seeing what goes wrong in this business - and what goes right when you simply do what you said you’d do.
Common Questions About Our Guarantee
Is the 90-Day Done Right Promise really no paperwork?
Really. We don’t make you fill out a claim form or mail anything in. You call (855) 949-2853, a live person answers, and we schedule the fix. The promise is in our system tied to your job record. Call for an exact quote - estimates are free.
What if my gate problem is from normal wear and tear?
The Done Right Promise covers our workmanship and the parts we installed. If a component fails because we installed it wrong, we fix it free. If your gate has taken 20 years of Cleveland freeze-thaw cycles and the frame finally cracks, we’ll tell you honestly whether that’s a warranty issue or time for a replacement. A square deal: upfront price, no surprises on the bill.
Do you guarantee same-day service?
Most jobs are completed in a single visit, and we offer same-day service when scheduling allows. For emergency situations - a gate stuck open at midnight, a motor dead before a holiday weekend - our 24/7 live answering means you reach a real person who can dispatch help. Call (855) 949-2853 to check today’s availability.
Are your technicians employees or subcontractors?
Employees. Background-checked, uniformed, trained on nine automation brands, and guided by the K.E.Y.S. code. We don’t send random labor to your home. Call for an exact quote - estimates are free.
What if another company installed my gate - will you still guarantee your repair?
Yes. We guarantee our workmanship on every repair we perform, regardless of who originally installed your gate. That said, we can’t warranty another company’s installation or parts. We’ll tell you exactly what’s covered before we start. Call (855) 949-2853 for a free second opinion on any written estimate.
Ready to Work With a Company That Stands Behind It?
A gate is the essential foundation for your home. It should work when you need it, look like it belongs, and be fixed by people who’ll still be around if something isn’t perfect. We’ve been that company in Cleveland for over 42 years. We’re planning on another forty.
Call (855) 949-2853 now. A live person answers 24 hours a day, 7 days a week. We’ll give you upfront pricing, show up when we say, and back every bolt we turn with the Keystone Standard. Done right - and backed in writing.
Written by Dale Morrow, Owner at Ironworks Gate Co. of Cleveland, serving Cleveland since 1984.